Shipping policy
Shipping & Pickup Policy
Shipping
We currently ship within the United States only.
Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking once your order has shipped.
Shipping Rates
- Flat rate shipping: $7.99
- Free standard shipping on orders $75 and over
Carrier We ship via USPS. Delivery times vary by location but are typically 3–7 business days after your order has been processed.
Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Questions? If you have any questions about your order or shipment, please reach out to us at [your email] or through our contact page.
Pickup
Pickup Location 5153 Strohm Ave, North Hollywood, CA 91601
Store Hours
- Monday: Closed
- Tuesday – Thursday: 11:00 AM – 6:00 PM
- Friday – Sunday: 10:00 AM – 4:00 PM
How Pickup Works Once your order is placed, you will receive a confirmation email. When your order is ready for pickup, you'll receive a second email notification. Please wait for this notification before heading to the store.
Order Hold Policy Orders are held for 2 business days from the date your pickup-ready email is sent. Please note that Mondays do not count toward the hold period as we are closed.
If your order is not picked up within 2 business days, it will be cancelled and a full refund will be issued to your original payment method. Refunds may take 5–10 business days to appear depending on your bank.
Questions? Reach out to us before your hold period expires if you need more time — we're happy to work with you.
